RETURNS & REFUND POLICY

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

  • Item must be unused

  • Item must be in original condition

  • Original packaging must be included

  • Proof of purchase must be provided

 

 

Damaged or Incorrect Orders

If you receive:

  • A damaged item

  • A defective item

  • An incorrect item

Please contact us within 48 hours of delivery and provide:

  • Order Number

  • Photos of the Product

  • Photos of the Packaging

Upon verification, we may offer:

  • Replacement

  • Store Credit

  • Refund

 

 

Non-Returnable Items

The following items are not eligible for return:

  • Used products

  • Products damaged by misuse

  • Clearance or sale items

  • Gift cards

  • Promotional or complimentary items

 

 

Refund Process

Once a returned item is received and inspected, customers will be notified regarding approval.

Approved refunds will be issued to the original payment method.

Refund processing times typically range from 5–10 business days depending on the payment provider.

 

 

Return Shipping Costs

Where the return is due to an error on our part, return shipping costs will be covered by Amorove.

For customer-initiated returns, return shipping costs may be the responsibility of the customer.