CANCELLATION POLICY

Before Dispatch

Orders may be cancelled before they have been processed or dispatched.

Approved cancellations will receive a full refund.

 

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After Dispatch

Once an order has been dispatched, cancellation is no longer possible.

Customers may instead refer to our Returns & Refund Policy.

 

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How To Request A Cancellation

Please contact our support team and provide:

• Full Name

• Order Number

• Email Address

• Reason for Cancellation (Optional)

Requests are processed on a first-come, first-served basis.

 

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Refund For Cancelled Orders

Approved cancellations will receive a full refund via the original payment method.

Refunds generally take 5–10 business days to appear, depending on your financial institution.